Technical updates, checks and help with website problems. Monthly support starts at $20 per site; one-off repairs are available for existing websites.
$20 per month
A working website needs attention after launch. Software changes, payment services update their requirements and small faults can interrupt enquiries or orders. We help keep the technical side in order.
Monthly support
$20 per month for one website. The service covers technical updates to the core, plugins and theme, checks of important functions and a response when something breaks.
We check that pages open and the agreed enquiry and payment flows work. The scope is technical maintenance.
Taking an existing site into support
We first review the platform, available access and the site’s condition. We also check whether backups exist and who maintains them. If preliminary work is needed, we explain it and agree the scope separately.
We accept websites built by other developers.
Response times
If the site is unavailable or payment stops working, we start looking at the issue on the same working day. Other requests are handled within two working days. A response time is not a promise that every fault can be resolved in that period.
One-off repairs
You can contact us about an existing fault without a monthly support arrangement. The initial diagnosis is free. We explain the problem and quote the repair before starting.
If repair is impractical or would cost more than a suitable replacement, we will explain the options.
What is separate work
Product entry, new pages, copywriting, image replacement, new features and redesign are outside routine technical support. Recovery from an earlier compromise is also assessed separately.
Hosting fees and paid licences are not included in the monthly maintenance price.
Payment and stopping support
Support is paid monthly in advance. There is no minimum term: tell us before the next month starts if you want to stop.
Hosting and backups
We can support the agreed technical setup whether the website is on KotoHosting, our own hosting project, or another suitable provider. Before changes, we clarify backup and recovery arrangements. Read more about hosting.
Send your website address and describe the issue. We will tell you what access is needed through an appropriate channel.